As Vice President, Operational Excellence, Michael leads Ryan Companies in charting how to best meet our clients not only where they are today, but where they want to go tomorrow and beyond. Drawing on more than a decade of strategic leadership, Michael works across the company to systemically optimize communication, collaboration, consistency and standardization, documentation, operational proficiency and knowledge-sharing to ensure Ryan meets client challenges more efficiently, productively and proactively than ever before.

Michael knows that as an industry-leading partner to our clients, our understanding their business goals and challenges is simply table stakes—we must constantly strive to understand how the changing demands of the marketplace are impacting the way they operate, then take the right steps to meet those demands and achieve new levels of success. Whether looking inward or outward, at the next right step or the next thirty, it’s Michael’s mission to ensure we are always delivering operational excellence at every touchpoint—faster, consistently, efficiently—so that our best practices consistently deliver our clients unmatched experiences.